Privacy Policy
Last updated: November 11, 2020
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information—when You use the Doxy.me Service or visit this web site—and tells You about Your privacy rights and how the applicable law protects You.
Simply put,
We only collect enough information for You to use the Doxy.me Service;
We do not sell Your information;
You have the right to delete all information in Your account;
The Session (an audio/video conference) is not recorded or otherwise stored on Our servers;
If You have any questions regarding the Service and how it uses Your Personal Data, You may contact Us; and
We do not directly collect or process any Protected Health Information.
There are four sections to this privacy policy:
If You are a Provider.
If You are a Patient or someone who connects to a Provider using the Doxy.me Service.
If You are browsing this web site as a guest.
Additional terms (including if You are a California resident).
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy is maintained by the doxy.me legal department.
If You reside in the European Union, please view the policy that describes how We process and transfer Personal Data as related to EU citizens.
https://doxy.me/en/eu-policy/
If You reside in Canada, please view the policy that describes how We process and transfer Personal Data as related to its citizens.
https://doxy.me/en/ca-policy/
If You reside in New Zealand, please view the policy that describes how We process and transfer Personal Data as related to its citizens.
https://doxy.me/en/nz-policy/
If You reside in Australia, please view the policy that describes how We process and transfer Personal Data as related to its citizens.
https://doxy.me/en/au-policy/
Definitions
You
The individual accessing or using the Doxy.me Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. You must be at least 18 years of age in order to use the Service.
Company
(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Doxy.me Inc., 3445 Winton Pl, Suite 114, Rochester, NY 14623.
Affiliate
An entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Service Provider
Any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service
Any website or any social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies
Small files that are placed on Your computer, mobile device or any other device by a website, containing (among other things) the details of Your browsing history and/or connection information when using the Service.
Device
Any device that can access the Service such as a computer, a cellphone or a digital tablet.
Usage Data
Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit, requestor IP address).
User
Someone accessing the Website as a guest, a Provider, or a Patient.
Protected Health Information (PHI)
Any health-related information as defined by applicable law.
Terms specific to the Doxy.me products are:
Service or Doxy.me Service
The doxy.me software products accessible from the Website.
Provider
A doctor, medical group, or other healthcare professional who has signed up as a “Provider” on the Doxy.me Service.
Patient
An individual who is using the “Patient” component of the Service using a unique URL sent by the Provider to view the Waiting Room (prior to the Session).
Account
A unique account created for You to access our Service or parts of our Service. This may also be referred to as Your Clinic.
Website
doxy.me, accessible from http://doxy.me
Session
Secure audio and/or video communication between the Patient and the Provider—the key feature of the Doxy.me Service.
Waiting Room
The web page that is seen by Patients prior to the beginning of a video session. The Provider may change the look and feel of the Waiting Room and upload Provider-specific content.
Provider Link
The unique URL (web address) that the Patient uses to enter the Provider’s Waiting Room prior to a Session. An example is https://yourclinic.doxy.me/DrSmith
User
Someone accessing the Website as a guest, a Provider, or a Patient.
Protected Health Information (PHI)
Any health-related information as defined by applicable law.
Terms specific to the Doxy.me products are:
Usage Data is collected automatically when accessing the Service and visiting this Website.
Usage Data may include information such as Your Device’s Internet Protocol address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. However, this Usage Data is de-identified and anonymized and not linked to a particular data. As such, it is not considered personal information; it is incidental to providing the Service.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit this Website or when You access the Service by or through a mobile device.
Cookie Policy
We use Cookies and similar tracking technologies to track the activity on the Service and store certain information.
Any use of Cookies – or of other tracking tools – by Us or by the owners of third-party services used by Us serves the purpose of providing the Service as requested by You. If You opt to disable all or certain cookies, Your experience may be diminished and You may not be able to use the Service.
Please visit the Doxy.me Cookie Policy at https://doxy.me/en/cookie-policy
To learn more about controlling and deleting cookies, please visit this external website: https://www.aboutcookies.org/
Children’s policy
Our Service is not intended to be used by anyone under the age of 18. As the Services are self-administered and unmonitored by Us, it is up to both the Provider and Patient to ensure that only adults over 18 use the Services.
If you are a Provider
This section applies only if You sign up and have been given access to a Provider account. Some features are not activated automatically and require explicit authorization by You.
Types of data collected
Personal data
We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. In addition, and anything else You provide in the Waiting Room will be seen by Patients when they “enter” the Waiting Room. Such information includes:
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